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Terms & Conditions

Terms of Use

Use of this website and the information, products and services described on this website or to be obtained through this website is subject to the following terms and conditions, and your use of this website constitutes acceptance by you of these terms and conditions. If you do not agree with these terms and conditions, you must not use this website.

These terms and conditions may vary in situations where special arrangements have been negotiated in writing by a party with Dye & Durham Corporation.

Dye & Durham Corporation may make changes to these terms and conditions at any time and from time to time for any reason without notice to you. You should periodically revisit these terms and conditions to review the current terms and conditions governing your use of this website.

Privacy

Availability of Website

Access to this website is available 24 hours a day, 7 days a week, subject to the right of Dye & Durham Corporation to suspend the operation of this website, or the availability of all or any products or services on or to be obtained through this website, for any period of time without any prior notice, whether for the purposes of website upgrading, system maintenance or otherwise. This website and the information, products and services obtained through this website may be modified, deleted, edited or withdrawn by Dye & Durham Corporation at its discretion and at any time without prior notice.

Business Hours

Dye & Durham Corporation’s regular hours of business are 8:30 a.m. to 5:00 p.m. (Pacific Standard Time), Mondays to Fridays, except statutory and some optional holidays in the Province of British Columbia. Special arrangements may be made with Dye & Durham Corporation to complete services outside of these regular business hours.

Security of Login ID and Password

Dye & Durham Corporation may issue a login id and password to you to access this website and the products and services to be obtained on or through this website. Your use of a login id and password constitutes your agreement with all policies, standards and procedures that may be issued by Dye & Durham Corporation from time to time (the “Policies”) with respect to the use of your login id and password. You further agree that it is your responsibility to take necessary precautions to ensure that your login id and password are kept confidential. Dye & Durham Corporation reserves the right to deactivate any login id and password which has been inactive for 90 days, or if you have violated any of the Policies, or if you have failed to pay charges when due to Dye & Durham Corporation.

Processing of Work Orders or Requests For Service

Dye & Durham Corporation will process work orders or other requests for service upon receipt, whether in paper or electronic form, during its regular business hours unless special arrangements are made with Dye & Durham Corporation to complete services outside of these regular business hours. The completion time for a work order will vary depending on the type of work to be completed, the sufficiency and completeness of instructions received from the customer, the availability and limitations of government and third party databases, the processing time of government and third party offices and registries, the requirement to use third parties, and other factors beyond the control of Dye & Durham Corporation.

Accuracy of Information and Instructions

It is your responsibility to provide accurate and complete information and instructions to Dye & Durham Corporation. Written instructions should be provided on the paper or electronic work order forms provided by Dye & Durham Corporation, or otherwise as may be agreed between you and Dye & Durham Corporation.

Dye & Durham Corporation will accurately report to you all information contained in files and records maintained by public, government and third party registries and databases to which Dye & Durham Corporation is granted access. Dye & Durham Corporation cannot guarantee the following:

1.    The accuracy of a real property legal description where you provide Dye & Durham Corporation with a civic address only;

2.    The accuracy or completeness of the information obtained from any public, government or third party registry or database; and

3.    The timeliness of registration of manual or electronic forms, applications, documents or instruments at or in public, government or third party registries or databases.

Service and Defect Guarantees

Dye & Durham Corporation provides service and defect guarantees which vary depending on the type of service and are located on this website under 100% Satisfaction. If you are dissatisfied with the way your work was handled and it was not completed in accordance with our service or defect guarantee, we will take all commercially reasonable steps to correct the work and/or issue a credit of Dye & Durham Corporation’s fees to you.

Use of Third Parties

Dye & Durham Corporation may, at its sole discretion, use third parties to complete work or services. Dye & Durham Corporation will use reasonable care in the selection of third parties and providing instructions to third parties. Dye & Durham Corporation cannot guarantee the performance of third parties or the timeliness of performance by third parties including, without limitation, courier or delivery services.

Invoices and Payment Terms

All invoices issued by Dye & Durham Corporation are due and payable within 30 days of the date of the invoice except for property transfer tax amounts paid by Dye & Durham Corporation on request of a client which are due and payable to Dye & Durham Corporation within 7 days of payment. Outstanding amounts not paid when due are subject to a service charge of 2% per month (26.8% per annum) from the date of the invoice or, in the case of property transfer tax, from the date the tax was paid by Dye & Durham Corporation. Payment to Dye & Durham can be made by cheque, bank draft or money order. On-line payment may only be made by Visa or Mastercard.

No Legal Advice

The information, products and services on this website are provided with the understanding that at no time does Dye & Durham review documents for legal sufficiency, draw legal conclusions, provide legal advice or apply the law to the facts of your particular situation, and its services are not a substitute for the advice of a lawyer. The provision of information, products and services on and through this website is not intended to create, and the receipt of any information, products and services does not constitute, a lawyer-client relationship. Communications between you and Dye & Durham Corporation are protected by our Privacy Policy, but are not protected by the lawyer-client privilege.

Disclaimer and Limitation of Liability

YOUR USE OF THIS WEBSITE AND ANY CONTENT DOWNLOADED FROM IT IS AT YOUR OWN RISK. THIS WEBSITE AND ALL INFORMATION, PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE” BASIS WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED BY DYE & DURHAM CORPORATION TO THE FULLEST EXTENT PERMITTED BY LAW. 

DYE & DURHAM CORPORATION DOES NOT REPRESENT OR WARRANT: (1) THE QUALITY, ACCURACY OR COMPLETENESS OF ANY CLAIMS, STATEMENTS OR INFORMATION ON OUR WEBSITE OR THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS WEBSITE OR THE PRODUCTS AND SERVICES ON OR TO BE OBTAINED THROUGH THIS WEBSITE; (2) THE SUITABILITY OF ANY OF THE INFORMATION, PRODUCTS AND SERVICES CONTAINED ON THIS WEBSITE OR OBTAINED THROUGH THIS WEBSITE FOR ANY PURPOSE; (3) THAT THIS WEBSITE OR THE INFORMATION, PRODUCTS AND SERVICES ON OR TO BE OBTAINED THROUGH THIS WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; AND (4) THAT THIS WEBSITE OR THE INFORMATION, PRODUCTS AND SERVICES ON OR TO BE OBTAINED THROUGH THIS WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS.

IN NO EVENT SHALL DYE & DURHAM CORPORATION BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT OR INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, FOR ANY LOSS OF BUSINESS, REVENUE, PROFITS, GOODWILL, DATA, DOCUMENTS, PROPERTY, MATERIALS OR EQUIPMENT, OR OTHER ECONOMIC ADVANTAGE OR INTANGIBLE LOSS), ARISING OUT OF OR IN CONNECTION WITH (1) THE USE OF, OR DELAY OR INABILITY TO USE, THIS WEBSITE OR ANY INFORMATION, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE; (2)UNAUTHORIZED ACCESS TO, ALTERATION OF, OR INACCURACY, ERROR OR OMISSIONS IN YOUR CONTENT, TRANSMISSIONS OR DATA; (3) SERVICE OUTAGES THAT ARE CAUSED BY DYE & DURHAM CORPORATION’S MAINTENANCE ON THE TECHNOLOGY THAT UNDERLIES THIS WEBSITE; (4) PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS; (5) FAILURES OF DYE & DURHAM’S SERVICE PROVIDERS (INCLUDING TELECOMMUNICATIONS, HOSTING, AND POWER PROVIDERS); (6) COMPUTER VIRUSES; (7) NATURAL DISASTERS OR OTHER DESTRUCTION OR DAMAGE OF DYE & DURHAM’S FACILITIES, ACTS OF NATURE, WAR, CIVIL DISTURBANCE, OR ANY OTHER CAUSE BEYOND DYE & DURHAM’S REASONABLE CONTROL; OR (8)STATEMENTS OR CONDUCT OF ANY THIRD PARTY; OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF THERE IS A FUNDAMENTAL BREACH OR IF DYE & DURHAM CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

WITHOUT IN ANY WAY LIMITING THE GENERALITY OF THE FOREGOING, DYE & DURHAM CORPORATION IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF ANY THIRD PARTY ACTING ON INSTRUCTIONS FROM DYE & DURHAM CORPORATION.

Links to Third Party Sites

This website contains hyperlinks to websites operated by parties other than Dye & Durham Corporation. Such hyperlinks are provided for your reference only. Dye & Durham Corporation does not control such websites and is not responsible for their contents. No endorsement of any third-party products or services is expressed or implied by any information, material or content referred to or included on, or linked from or to this website. Your access and use of such sites, including information, material, products and services therein, are solely at your own risk. Furthermore, our Privacy Policy is applicable only when you are on our website. Once linked to another website, you should read that site's privacy policy before disclosing any personal information.

Intellectual Property Rights

Dye & Durham Corporation either owns the intellectual property rights in the underlying HTML, text, audio clips, video clips and other content on our website (including the organization and layout of this site), or has obtained the permission of the owner of the intellectual property of such content to use the content on our website. No reproduction, distribution, or transmission of the copyrighted materials on this site is permitted without the prior written permission of Dye & Durham Corporation.

Waiver

Any failure by Dye & Durham Corporation to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or rights contained in these terms and conditions.

Severability

If any part of these terms and conditions is determined to be unlawful, void, invalid or unenforceable, then that part shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other part of these terms and conditions.

Governing Law

This agreement and the resolution of any dispute related to this agreement or access to or use of this website and the information, products and services obtained through this website shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein (without giving effect to any principles of conflicts of law). You consent and submit to the exclusive jurisdiction of the courts located in the Province of British Columbia in all questions and disputes arising out of your use of this website and this agreement.

Legal Notices

Communications made through this website’s e-mail and messaging system is for convenience only and shall not be deemed to constitute legal notice to Dye & Durham Corporation, or any of its officers, agents, employees or representatives, with respect to any existing or potential claim, or cause of action, or for any other purpose.

Privacy Policy

At Dye & Durham Corporation your privacy is important to us. We are committed to providing you with exceptional service while protecting your privacy and safeguarding your personal information. 

Personal information means information that can identify an individual (for example, a person’s name, home address, home phone number or ID number). It also means information about an identifiable individual.

Our Ten Privacy Principles

Dye & Durham Corporation is dedicated to maintaining the accuracy, confidentiality and security of our personal information. In this regard, Dye & Durham Corporation has adopted the following ten principles.

1.    Accountability 
Dye & Durham Corporation is responsible for maintaining and protecting the personal information under its control and has designated individuals to be accountable for our compliance with these principles.

2.    Identifying Purposes 
The purpose for which personal information is collected shall be identified before or at the time the personal information is collected.

3.    Consent 
Individual’s consent will be obtained for the collection, use or disclosure of personal information, except where the law provides an exemption.

4.    Limiting Collection
The personal information we collect shall be limited only to that which is necessary for the purposes identified.

5.    Limiting Use, Disclosure and Retention
Personal information shall only be used or disclosed for the purposes for which it was collected, unless an individual has otherwise consented or when it is required or permitted by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

6.    Accuracy
We shall keep personal information as accurate, complete and up-to-date as may be necessary to fulfill the purposes for which it is to be used.

7.    Safeguards
We shall protect personal information using security safeguards that are appropriate to the sensitivity level of the personal information received.

8.    Openness
We will make available information to individuals about our policies and practices relating to the management of personal information that is under our control.

9.    Individual Access
Upon written request to our Privacy Officer, an individual will be informed of the existence, use and disclosure of his or her personal information that is under our control, and will be given access to that personal information as required and permitted by law. Individuals are entitled to challenge the accuracy and completeness of that personal information and request that it be amended as appropriate.

10.  Handling Enquiries or Complaints
Any enquiries or complaints concerning compliance with our privacy policies and practices should be addressed in writing to our Privacy Officer, as set out below.

Why we collect and use personal information

Collecting personal information about you is essential to our being able to provide the products and services that best meet the needs of both yourself and/or authorized third parties ("Client"). While the personal information we collect may come directly from you, it may also be provided by third parties (such as law firms, accountants etc.). 


Personal information may be used: 
To determine eligibility for products and services. To process orders for Clients, and provide requested information, products or services. For billing and accounting services relating to our products and services. To share or exchange reports and information with credit reporting agencies, credit bureaus, and other person(s), corporation(s), firms(s) or enterprise(s) to verify the accuracy of personal information . Personal information may also be used for other purposes, subject to obtaining your prior consent for such use. 

Consent to use personal information

Consent may be obtained in various ways. We may obtain your express consent or we may determine that consent has been implied by the circumstances. Express consent could be in writing (for example in a signed consent, e-mail or application form), or verbally in person or over the telephone. When we receive personal information from you that enables us to provide you with a requested product or service, your consent to allow us to deal with that personal information in a reasonable manner would be implied. If you need to provide personal information about other individuals (such as clients, employees, dependants, a spouse, etc.), you must obtain their consent for these purposes prior to your disclosure to us. 

Providing us with your personal information is always your choice. When you request services from us, we ask that you provide information that enables us to respond to your request. In doing so, you consent to our collection, use and disclosure to appropriate third parties such as personal information for these purposes. You also authorize us to use and retain this personal information for as long as it may be required for the purposes described above. Your consent remains valid even after the termination of our relationship with you, unless you provide us with written notice that such consent is withdrawn. By withdrawing your consent, or by not providing it initially, you may limit or even prevent us from being able to provide you or an authorized third party (such as an employer) with the products or services desired. 

Sharing personal information with others

We are not in the business of selling client lists or personal information to others. In providing our services, we may need to disclose the personal information we collect to other service providers or agents who perform various functions for us. 

Keeping information accurate

It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. You have the right to access, verify and amend the information we have about you. We rely on you to keep us informed of any changes, such as a change of address, telephone number or any other circumstances - simply contact your Customer Service Representative or Account Executive. 

Despite our best efforts, errors occasionally can occur. If you identify any personal information that is out-of-date, incorrect or incomplete, please inform us right away and we will endeavour to make the corrections promptly and to use all reasonable efforts to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from us. 

How we safeguard personal information

At Dye & Durham Corporation, we employ physical, electronic and procedural safeguards to protect our systems and all personal information under our control against unauthorized access and use. All safety and security measures are appropriate to the sensitivity level of the information collected. 

Our team members are governed by strict standards and policies to ensure that personal information is secure and treated with the utmost care and respect. 

Privacy and the Internet

The Dye & Durham Corporation web site may contain links to other third party sites that are not governed by this privacy policy. Although we endeavor to link only to sites with high privacy standards, our Privacy Policy will no longer apply once you leave one of our websites. We are not responsible for privacy policies employed by third parties. We suggest, therefore, that you examine the privacy statements of those sites to learn how personal information may be collected, used and/or disclosed. Our websites may collect 'cookies' to facilitate your visit to our sites. 'Cookies' contain no information about you but rather are unique numbers used to track user activity at a website. You can set your browser to reject or accept cookies. 

Contact information

Please contact our Privacy Officer if you have any unresolved enquiries or concerns about our Privacy policies and practices. Our Privacy Officer can be contacted as follows: 

Gord Bolli
Dye & Durham Corporation 
#10 - 620 Royal Avenue 
New Westminster, BC  V3M 1J2

T: 604-257-1800
Toll-free: 1-800-661-1811

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What our customers have to say

What Our Customers Have To Say

“Thank you for being a part of our team and contributing to our success!”
~ P. Swayze - Legal Secretary - MacMillan Tucker & Mackay
“Thank you so much! Appreciate your assistance and knowing that this was in very capable and conscientious hands!”
~ V. Sayson - Partner - Pryke Lambert Leathley Russell LLP
Have questions? Contact us to discuss your needs with Dye & Durham. 1-800-661-1811